Frequently Asked Questions (FAQ)
Please find below some Frequently Asked Questions (FAQ). If you cannot find the answer you are looking for then please Contact us.
Accessing a course
Go to our Find a Course area where you will have the option to search by:
- Keyword
- Group i.e. Oil and Gas, Energy Transition, etc.
- Subject Area
- Course Types (Classroom, Field or Virtual Classroom)
- Competency
- Location
We have also developed Subject Area Guides that will also aid your search. These can be found under 'Program and guides' in our Resources area.
All courses and programs are based upon a learning structure that allows participants to increase their knowledge and skill. We use four skill levels with standardised terminology:
- Awareness
- Foundation
- Skilled
- Mastery
For a full explanation of each of the skill levels click here.
Specific Learning Outcomes are defined for each course and program. Learning Outcomes are defined as specific knowledge and skills achieved as a result of engaging in the teaching and learning experience.
They are statements of achievement, expressed in terms of what the participant is expected to know, fully understand and be able to execute on successful completion of the course and program.
Each course overview has a 'Who Should Attend and Prerequisites' section which will include the necessary details.
Booking a course
Members of the Nautilus Training Alliance (NTA) can book on to a course using your member company membership. You will need to book via your member company bookings administrator; if you do not know who this is then please contact us and we can advise you.
Individuals and companies who are not members of the NTA can book on to many of our courses (subject to availability) by creating a Training Account (you will need to follow the registration steps to create an account). Once you are logged in, simply find the course you want to attend and click on the 'Register now' option. Payment can be made by credit card or we can provide you with an invoice. For further details on payment please go to ‘How can I pay for a course?’.
If you are not an NTA member but would like to find out more about the membership, how it works and the benefits membership provides, then please contact us.
These can be found on the specific course web page however these are also summarised in the Event List.
If your company is an NTA member then your training will be deducted from your company’s training precommitment. Please contact your member company bookings administrator for further details.
We accept payment by credit card (Visa, Mastercard or AMEX*) which will confirm your place immediately. Alternatively, you can request an invoice, which allows you to pay by bank transfer or credit card at a later date, however, your place will not be confirmed until payment has been received. We cannot accept a PO.
*we cannot accept AMEX for GBP (£) bookings.
A receipt will be attached to your course booking confirmation email. To request another copy, you can manage this online by logging in to your Training Account and going to 'My Upcoming Courses'.
To pay for an invoice by credit card, either click the link in the email you received after registering online or click on the Customer Self-Service button at the right of the menu above, select the 'Pay, view or download invoice' link under either Manage My Training or Manage Colleague Training and follow the instructions.
Attending a course
For classroom-based courses, you or your company will need to book and pay for your own travel and accommodation.
For field-based courses you will need to book your own travel to and from the field course starting/end point. Accommodation during the course and in-course transport will be organised and paid for by us. Please check the course timings before making any travel arrangements.
If you have been waitlisted on a course, please do not make any travel or accommodation arrangements until you have a confirmed place.
We are unable to recommend hotels however a list of hotels close to the venue will be included in the course joining instructions, which are provided to you approximately one month before the course starts.
Once you have registered and paid for a course, we will send an Invitation Letter via email (at your request) to support your visa application.
Unfortunately, we are not able to provide any other documentation or support in the application or approval process. Please note that visa processing times may vary by country and it is the responsibility of the participant to ensure they have the correct travel documentation.
Yes, you will be sent a certificate of completion, which verifies the number of training hours you attended, by email after the course. You can also access a copy of your certificate via our Learning Hub. Log in, then from your dashboard, click on the relevant course page, and go to the certificate section.
We are accredited by the International Association for Continuing Education and Training (IACET) and we are authorised to issue the IACET CEU.
Login to your Training Account and go to 'My Account'. Click on 'View Upcoming Courses' and select 'Amend'. Here you will be given an option to 'Cancel Registration'. Once clicked, you will be asked 'Are you sure?' and click 'Yes, Cancel Registration'.
Our cancellation policy can be found here.
To submit someone to attend in your place, please log in to your Training Account. Go to 'My Upcoming Courses', click 'View Upcoming Courses', select 'Amend' and then 'Replace Participant'.
No, we do not apply credit towards a future course, but you can move the registration to a future date, subject to availability.
For further details please view our cancellation policy which can be found here.
To permanently remove yourself from our mailing list or change which emails you wish to receive, follow the steps on our Unsubscribe Page. Additionally, all course email announcements include several links (at the bottom) to edit your email preferences. Clicking these links guarantees that your profile will be updated, including permanent removal from our mailing list when requested.