FAQ - Training event information or details

How do I pay for a course?
Our preference will be payment by credit card (Visa, Mastercard or AMEX payment options are available). Credit Payment Options: USD($) and GBP(£) Bookings - VISA, MasterCard and Amex accepted CAD ($) Bookings - VISA and MasterCard accepted. Payment by credit card confirms your seat immediately. Choosing the Invoice option allows you to pay by bank transfer or credit card at a later date, however, your seat will not be confirmed until payment is received. A PO will not be accepted as a payment promise.
How do I obtain a receipt for my course registration?
A receipt will be attached to your confirmation email - to request another copy, you can manage this online by logging in to your Account - RPS Training and go to My Upcoming Courses.
How do I pay my invoice by credit card once I have registered using the "invoice" option?
To pay for any invoice by credit card, either click the link in the email you received after registering online or click on the Customer Self-Service button at the right of the menu above, select the 'Pay, view or download invoice' link under either Manage My Training or Manage Colleague Training and follow the instructions.
How do I send someone in my place if I can't attend a course?
To submit someone to attend in your place, please log in to your Account - RPS Training - Go to My Upcoming Courses and click "View Upcoming Courses" Select "Amend" Select "Replace Participant"
I work for the Government and my agency is GST exempt. How can I register and have the GST removed from my invoice?
We can revise your invoice to be GST exempt, please forward a GST Exemption document from your agency in order to have your invoice revised to GST exempt.

For more information or help with any topic, please contact client services at EnergyTrainingInfo@rpsgroup.com