FAQ - Training event information or details

How do I book onto an RPS course?
Members of the NTA can book onto an RPS course using their Member Company Membership. Please contact your Member Company Administrator to do so (RPS can provide the contact details if you are unsure). Individuals and companies who are not members of the NTA can book onto many of our courses (subject to availability) by using a credit card via our online payment process. You can do this by creating an account online and following the registration steps.
How do I know if my company is a Nautilus Training Alliance (NTA) Member?
Please contact your Office Administrator to confirm if your Company is a member of the Nautilus Training Alliance (NTA) or we will be happy to confirm this by request.
Do I need to organise my own travel and accommodation for the course?
For classroom-based courses you will need to book your own travel and accommodation. For field-based courses you will need to book your own travel to the field course starting point, accommodation and in-course transport will be organised by RPS. Please check the Course Timings before making any travel arrangements. If you have been wait listed, please do not make any travel or accommodation arrangements until you have a confirmed place.
Can you recommend a hotel close to the training venue?
Unfortunately, we are unable to recommend hotels. A list of hotels near to the venue is attached to the course joining instructions, which are sent to you approximately one month before the course starts.
Will I receive a certificate for attending an RPS training course?
Yes, you will be sent a Certificate of Attendance by email upon completion of the full course. RPS are accredited by the International Association for Continuing Education and Training (IACET) and is authorised to issue the IACET CEU.
What does CEU and PDH stand for?
CEU stands for Continuing Education Units. 1 CEU is equal to 10 hours of training. PDH stands for Professional Development Hours. CEUs and PDHs are listed on the event details page for each course and are included on the course certificate.
Will my professional association or licensing board accept RPS Training credits?
RPS will issue a Certificate of Attendance on full course completion which verifies the number of training hours attended. Our courses are generally accepted by most professional licensing boards/associations towards continuing education credit. Please check with your licensing board to see if our training meets their specific criteria.
Is RPS a qualified CPE sponsor for the Texas State Board of Public Accountancy?
No, RPS is not registered as a CPE sponsor for the Texas State Board of Public Accountancy; however, our courses are accepted by many other professional boards in Texas. Please check with your licensing board to see if our training meets their specific criteria. RPS is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.
How can I request a copy of my course attendance certificate after I have attended a course?
To request a copy of a course attendance certificate, please log in to your account and click on My Completed Courses. This list will allow you to complete feedback forms and download course certificates.
How do I obtain course related documentation?
Please log in to your account and click on My Upcoming Courses. From this list you will be able to amend course bookings, pay invoices, complete registration forms and download course joining instructions.
Can I request a credit for a course I am unable to attend?
No, we do not apply a credit towards a future course, but you can move the registration to a future date subject to availability. For further details please view our cancellation policy.
Does RPS provide support for obtaining an entry visa?
Once you have registered and paid for a course, we will send an Invitation Letter via email (at your request) to support your Visa application. Unfortunately, we are not able to provide any other documentation or support in the application or approval process. Please note that Visa processing time may vary by country and it is the responsibility of the attendee to ensure they have the correct travel documentation
Have you received payment for my registration?
When payment is received, a registration is confirmed and an email sent advising the participant. To view the payment status of any course registration, click on the FAQ "Using the Training Portal"" Customer Self-Service button at the right of the menu above, select the 'Pay, view or download invoice' link under Manage My Training and follow the instructions.
I didn't receive a confirmation email or misplaced it; how do I request another copy?
To request another confirmation email for a course you have registered to attend please log in to your account and click on My Upcoming Courses.
How can I be permanently removed from your mailing list?
To permanently remove yourself from our mailing list or change which emails you wish to receive, follow the steps on our Unsubscribe Page. Additionally, all course email announcements include several links (at the bottom in bold red) to edit your email preferences. Clicking any of these red links guarantees that your profile will be updated, including permanent removal from our mailing list when requested.
What time do I need to arrive at the course venue on the first day?
The course start time is given in your Registration email. We recommend that you aim to arrive at least 30 minutes before this time, to allow time to find the venue, sign in, locate the classroom, get any refreshments and make yourself comfortable before commencement.
What time can I leave on the last day?
To minimize disruption to the class, we respectfully request that you do not make any travel arrangements which will necessitate your departure earlier than the estimated finish time given in the Registration email.
What if I’m running late?
Please contact us as soon as possible. We will then inform the venue and the instructor.
Will refreshments and lunch be provided during the course?
The venues we use do not provide breakfast, although some do have small pastries and/or fruit available in the morning (along with tea, coffee etc.). Lunch will be provided at the venue and typically involves a hot or cold buffet. If you have any dietary requirements please advise us in advance when you receive your registration email, so we can make the necessary arrangements.
How do I cancel a registration for a course I am scheduled to attend?
To cancel a registration, click on the link at the bottom of the confirmation email you received or click the Customer Self-Service button at the right of the menu above, select the link under Manage My Training and follow the instructions. To receive a refund for a cancelled registration, it must satisfy the terms in our Cancellation Policy.

For more information or help with any topic, please contact client services at EnergyTrainingInfo@rpsgroup.com